> ## Documentation Index > Fetch the complete documentation index at: https://peak-docs.birdeye.so/docs/llms.txt > Use this file to discover all available pages before exploring further. # Billing & Plans > What you're paying for, how seats and plans work, and what happens when a payment fails or you cancel. A short guide to what you're paying for and how it works. ## What you're paying for Every workspace has one subscription: one plan, one bill, one payment method. If you belong to several workspaces, each is billed on its own. Peak is billed **per seat**, not per person. You buy a number of seats and invite people to fill them. A seat is billed whether or not someone is in it — which also means you can add someone to an empty seat at any time without a new charge. The **Owner** handles the plan, the seats and the card. **Admins** invite and remove people. **Members** just use Peak. ## Plans | Plan | Best for | Billing | How to get it | | - | - | - | - | | **Trial** | One person trying Peak | Once, for one month | Self-serve | | **Startup** | Teams raising a round | Monthly, up to 12 months | Contact sales | | **Full Membership** | Investors and funds | Quarterly or annually, paid up front | Self-serve | | **Institutional** | Custom requirements | Custom | Contact sales | **Trial** is one seat for one month at a flat fee. It doesn't renew, and each account can use it once. **Full Membership** is the standard plan — everything included, priced per seat, and annual billing is discounted. **Startup** and **Institutional** are arranged with sales. To move up, use **Upgrade plan** in **Settings → Plans & Billing**. Institutional is always through sales. ## Seats Your seat usage shows in **Settings → Plans & Billing** as **occupied / paid**. `15 / 20` means 15 seats are in use and 20 are paid for, leaving 5 to fill. A pending invite holds a seat until it's accepted or expires after 7 days. **Adding seats.** The Owner can add seats any time. They're charged immediately, pro-rated for whatever's left of the period, then billed in full from the next renewal. **Removing seats.** Seats can't be removed partway through a period — they're paid for and yours until it ends. What you can change is how many renew, using the **Renewal plan** setting: | Setting | Seats renewed | | - | - | | All my seats (default) | Every paid seat, including empty ones | | Only seats in use | Only the seats occupied when the renewal runs | This never removes anyone and never affects the current period. It's locked for the 7 days before a renewal. ## Billing | Event | When you're charged | | - | - | | Trial | At purchase | | Paid plan | At purchase, for the whole period | | Added seats | At purchase, pro-rated | | Renewal | End of period, automatically | Prices exclude tax; tax is calculated from your billing country and shown before you confirm. Every charge produces an invoice and a receipt email, and invoices can be downloaded any time from **Settings → Plans & Billing**. The card and billing details live in **Settings → Payment Method**, and only the Owner can change them. Bank transfer and invoice payment are available through sales. ## If a payment fails | When | What happens | | - | - | | Days 1–7 | Full access. The Owner and Admins get a daily email to update the card. | | Day 8 | The workspace is locked. | | Any time | Paying the outstanding invoice restores it immediately. | | 12 months | The workspace and its data are permanently deleted, with a warning 7 days before. | While it's locked, the Owner sees the amount and a **Pay** button. Everyone else sees a notice with the Owner's name to contact. Nobody loses their membership. ## Cancelling The Owner can cancel from **Plans & Billing**. You keep full access until the end of the period you've paid for, there's no refund for the unused part, and you can undo it any time before then. If a renewal payment is outstanding, settle it first — cancelling isn't available until then. **When the period ends**, the subscription is over and the workspace is locked. Nothing is owed, so there's no invoice to pay: * Everyone except the Owner loses access. The seats ended with the subscription. * Nothing is deleted. The workspace and everyone's data are kept for 12 months. * The Owner keeps the workspace and is the only person in it. **To restore it**, the Owner selects **Choose a plan**, picks a plan and a seat count, and pays. The workspace unlocks immediately with all data intact, and the team can be invited back — invite people to the same account they used before and their work returns exactly as they left it. A restored workspace is a fresh purchase at full price, with a seat count of your choosing. The Trial isn't available again if your account has already used it. After 12 months locked, the workspace and everything in it are permanently deleted. ## AI credits, in one paragraph Each seat includes a fixed monthly allowance of AI credits, set by your plan and shown in **Settings → Usage**. It's the most one person can use in a month, it resets on the 1st, and unused credits don't carry over. Credits can't be bought separately — the way to get more is to add seats. *** Anything not covered here: support at [support.peak@birdeye.so](mailto:support.peak@birdeye.so), or sales at [bd.peak@birdeye.so](mailto:bd.peak@birdeye.so). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.