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A short guide to what you’re paying for and how it works.

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What you’re paying for

Every workspace has one subscription: one plan, one bill, one payment method. If you belong to several workspaces, each is billed on its own. Peak is billed per seat, not per person. You buy a number of seats and invite people to fill them. A seat is billed whether or not someone is in it — which also means you can add someone to an empty seat at any time without a new charge. The Owner handles the plan, the seats and the card. Admins invite and remove people. Members just use Peak.

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Plans

Trial is one seat for one month at a flat fee. It doesn’t renew, and each account can use it once. Full Membership is the standard plan — everything included, priced per seat, and annual billing is discounted. Startup and Institutional are arranged with sales. To move up, use Upgrade plan in Settings → Plans & Billing. Institutional is always through sales.

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Seats

Your seat usage shows in Settings → Plans & Billing as occupied / paid. 15 / 20 means 15 seats are in use and 20 are paid for, leaving 5 to fill. A pending invite holds a seat until it’s accepted or expires after 7 days. Adding seats. The Owner can add seats any time. They’re charged immediately, pro-rated for whatever’s left of the period, then billed in full from the next renewal. Removing seats. Seats can’t be removed partway through a period — they’re paid for and yours until it ends. What you can change is how many renew, using the Renewal plan setting: This never removes anyone and never affects the current period. It’s locked for the 7 days before a renewal.

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Billing

Prices exclude tax; tax is calculated from your billing country and shown before you confirm. Every charge produces an invoice and a receipt email, and invoices can be downloaded any time from Settings → Plans & Billing. The card and billing details live in Settings → Payment Method, and only the Owner can change them. Bank transfer and invoice payment are available through sales.

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If a payment fails

While it’s locked, the Owner sees the amount and a Pay button. Everyone else sees a notice with the Owner’s name to contact. Nobody loses their membership.

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Cancelling

The Owner can cancel from Plans & Billing. You keep full access until the end of the period you’ve paid for, there’s no refund for the unused part, and you can undo it any time before then. If a renewal payment is outstanding, settle it first — cancelling isn’t available until then. When the period ends, the subscription is over and the workspace is locked. Nothing is owed, so there’s no invoice to pay:
  • Everyone except the Owner loses access. The seats ended with the subscription.
  • Nothing is deleted. The workspace and everyone’s data are kept for 12 months.
  • The Owner keeps the workspace and is the only person in it.
To restore it, the Owner selects Choose a plan, picks a plan and a seat count, and pays. The workspace unlocks immediately with all data intact, and the team can be invited back — invite people to the same account they used before and their work returns exactly as they left it. A restored workspace is a fresh purchase at full price, with a seat count of your choosing. The Trial isn’t available again if your account has already used it. After 12 months locked, the workspace and everything in it are permanently deleted.

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AI credits, in one paragraph

Each seat includes a fixed monthly allowance of AI credits, set by your plan and shown in Settings → Usage. It’s the most one person can use in a month, it resets on the 1st, and unused credits don’t carry over. Credits can’t be bought separately — the way to get more is to add seats.
Anything not covered here: support at support.peak@birdeye.so, or sales at bd.peak@birdeye.so.